Delivery and return terms
Terms of delivery
Updated: 1.6.2026
These terms of delivery apply to orders placed in Olivo Company Oy's online shop at www.olivo.fi .
1. Seller
Olivo Company Oy
Business ID: 3167422-7
Address: Munkkiniemen puistotie 7 A 1, 00330 Helsinki
Email: info@olivo.fi
Phone: 040 084 8178
Online shop: www.olivo.fi
Olivo Company Oy (Business ID 3167422-7) sells Italian foods, delicacies, gift items and other products in its range. The address of the place of business is Munkkiniemen puistotie 7, 00330 Helsinki.
2. Products and prices
Product prices are given in euros. Prices include value added tax.
The VAT rate for foodstuffs in force at the time applies to food products. Other products, services and any delivery or handling fees are subject to the VAT rate applicable to them.
Olivo Company Oy reserves the right to change product prices, the product range, campaigns and delivery methods. The prices and terms shown in the online shop at the time of ordering apply to the order.
3. Ordering
Products are ordered from the online shop by adding them to the shopping cart and paying for the order at checkout. The customer is responsible for ensuring that the information provided with the order is correct.
Placing an order requires a valid email address and, where necessary, a phone number so that we can send an order confirmation and contact you about matters related to delivery.
Customers under 18 need the consent of a guardian to place an order.
4. Order confirmation
Once the order has been placed, an order confirmation is sent to the customer by email. The order confirmation shows the ordered products, prices, delivery method and the contact details provided by the customer.
The customer should check the order confirmation and notify customer service of any errors without delay.
5. Payment methods
In the online shop, the order is paid for when it is placed. The available payment methods are shown at checkout.
You can pay for your purchases securely with, for example, the following payment methods:
card payment: Visa, Mastercard and Maestro
Finnish online bank payments
MobilePay
Pivo
Klarna
Walley – invoice and instalments
Payments are processed by Paytrail and Stripe. The available payment methods may vary depending on the order, the payment service and the customer's choices.
6. Paytrail as payment service provider
Paytrail Oyj acts as the provider of the payment intermediary service and as a payment service provider in cooperation with banks and credit institutions. Paytrail Oyj may appear as the payee on your bank statement or card bill and forwards the payment to the merchant.
For complaints relating to payment, please contact Olivo's customer service in the first instance.
Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
According to Paytrail's own description, Paytrail forwards the payment to the merchant, may appear as the payee on your bank statement or card bill, and acts as a payment service provider in cooperation with banks and credit institutions.
7. Stripe as payment service provider
Card payments may also be processed through Stripe's payment service. Card payments are made in a secure payment service, and Olivo Company Oy does not store customers' full payment card details in the online shop's systems.
8. Delivery methods and delivery costs
The delivery methods and delivery costs available for the order are shown at checkout before payment.
Possible delivery methods may include, for example:
pickup from Olivo's shop
parcel delivery
home delivery, if available at the time of ordering
Delivery costs are determined by the chosen delivery method, the contents of the order and any campaign terms.
9. Pickup from the shop
If the customer chooses pickup from the shop as the delivery method, the order can be collected once the customer has been notified that it is ready.
Pickup takes place at Olivo's shop:
Olivo – Herkkuja Italiasta
Munkkiniemen puistotie 7
00330 Helsinki
The customer must collect the order within a reasonable time. If the order is not collected and the customer does not contact Olivo, it may be treated as an uncollected order.
10. Delivery time
We aim to dispatch products in stock as quickly as possible. The usual delivery time is generally a few working days from processing the order, but it may vary depending on the delivery method, season, carrier and product availability.
Olivo Company Oy is not responsible for delays caused by the carrier, but will help to investigate the delivery if needed.
If delivery is significantly delayed or there is an availability problem with the order, we will contact the customer.
11. Product availability and substitute products
If an ordered product is exceptionally out of stock or cannot be delivered, Olivo will contact the customer. In that case, we may agree, for example, on:
replacing the product with an equivalent product
delivering the product later
refunding the price of the product
cancelling all or part of the order
A product will not be replaced with another product without the customer's approval.
12. Right of withdrawal and returns
As a rule, a consumer customer has the right to cancel an online purchase within 14 days of receiving the product.
Cancellation must be clearly notified to Olivo, for example by email to info@olivo.fi. Simply returning the product or failing to collect the parcel is not sufficient notice of cancellation.
The returned product must be unused, unopened, in saleable condition and in its original packaging.
The customer bears the cost of returns unless the product is faulty or was delivered incorrectly.
According to the Finnish Competition and Consumer Authority, in online sales of goods the 14-day cancellation period begins when the goods are received, the goods must be returned no later than 14 days after the notice of cancellation, and the seller may withhold the refund until the goods have been received back or the customer shows that they have been sent.
13. Restrictions on the right of withdrawal for food products
Not all products can be returned. The right of withdrawal does not apply to products that can spoil or expire quickly. Nor does it apply to opened products that cannot be returned for health or hygiene reasons.
Such products may include, for example, opened food products, perishable products and other products that cannot be returned to sale for reasons of product safety, hygiene or the nature of the product.
According to the KKV, there is no right of withdrawal, for example, for products that spoil or expire quickly, or for sealed products that have been opened and cannot be returned for health or hygiene reasons.
14. Faulty or wrong product
If the customer receives the wrong product or the product is faulty, the customer should contact Olivo's customer service as soon as possible.
Please report the fault within a reasonable time, preferably within seven days of receiving the product. It is a good idea to include in your report:
order number
description of the fault
a photo of the product and packaging, if the product is damaged or faulty
In the event of a fault, Olivo may, depending on the situation, replace the product, refund its price, deliver a new product or agree on other reasonable compensation with the customer.
15. Products damaged in transit
If the shipment has clearly been damaged in transit, the customer should document the damage immediately and contact Olivo's customer service.
Please keep the product, packaging and transport materials so that the matter can be investigated.
16. Uncollected parcels
Failing to collect a parcel is not a cancellation of the order.
If the shipment is returned to Olivo uncollected, the customer may be charged for the costs of the return and redelivery. If the customer wishes to cancel the order, this must be notified separately before the return is processed.
17. Customer contact details
The customer is responsible for ensuring that the name, address, email and phone details given with the order are correct.
Olivo Company Oy is not responsible for delayed or failed delivery caused by incorrect or incomplete information provided by the customer.
18. Marketing
The customer has the right to refuse Olivo Company Oy's electronic direct marketing at any time. The newsletter can be cancelled via the unsubscribe link in the newsletter or by contacting customer service.
19. Data protection
Olivo Company Oy processes personal data to manage online shop orders, customer service, payments, deliveries, marketing and statutory obligations.
The processing of personal data is described in more detail in Olivo's privacy policy.
20. Force majeure
Olivo Company Oy is not liable for delays or damage caused by an obstacle beyond its control. Such obstacles may include, for example, a strike, a decision by the authorities, exceptional weather conditions, disruptions to transport services, telecommunications outages, disruptions to payment services or other similar unforeseeable situations.
21. Disputes
We aim to resolve any disputes primarily between the customer and Olivo Company Oy.
If the matter cannot be resolved, the consumer can contact consumer advisory services and, if necessary, refer the matter to the Consumer Disputes Board.